About Us/FAQ

Where is the store based?

Auckland, New Zealand

How long will it take to receive my order?

Processing usually will take up to 7 days for us. If it takes longer, we may reach out to you and let you know. Once shipped, most orders take anywhere from 7 to 14 business days to arrive depending on the efficiency of your local postal service. In a few cases, it can take up to 30 days. International shipping delivery times may vary between 2 and 12 weeks.

What is the quality of the wigs?

All wigs are heat resistant and synthetic unless stated otherwise. Wigs will always shed a little whether human hair or synthetic when being used for the first time, so that is totally normal. It's advised to wash your wigs correctly if you come across unwanted smells with the wigs when you receive them, too.

How do I give you my measurements when ordering a custom cosplay? 

If possible, send us an email at "contact@bigideaapps.com" with your order number and your measurements so we can make the costume custom for you. Usually, it will be up to 7 days to make the costume and then shipped afterwards, so you will need to order ahead in time! 

If you have any questions, please contact us and we will respond asap!